Frequently Asked Questions

Our process begins with a detailed consultation to understand your preferences, lifestyle, and priorities. We then curate a personalized shortlist of properties, schedule viewings at your convenience, and provide expert advice on lease arrangements. From first contact to move-in day, LuxApta manages every step to ensure a smooth experience and the best possible match for your needs.

You can schedule a private consultation by calling +14162470514 or by filling out the contact form on luxapta.best. One of our advisors will confirm your appointment and discuss your preferences for a tailored service.

LuxApta specializes in high-end neighborhoods throughout Ottawa, including ByWard Market, Glebe, Centretown, Sandy Hill and Westboro. We continually update our selection to reflect the best available residences.

Our initial consultation is complimentary. Fees apply only when you choose to engage our full selection service. We provide clear details on all costs before any commitment.

Yes. Once you select a property, our specialists guide you through reviewing lease terms, ensuring clarity on rental rates, lease duration and additional service arrangements without overwhelming jargon.

The timeline varies based on availability and your requirements. Many clients finalize a shortlist of suitable apartments within one to two weeks after the initial consultation.

Our team conducts in-person or virtual walkthroughs of each property to confirm that it meets our high standards and matches your personal criteria for layout, amenities and neighborhood environment.

Absolutely. Your advisor remains available throughout the process to adjust timelines, budget parameters, amenity preferences or any other details to ensure the selection remains aligned with your evolving needs.

Our portfolio includes contemporary high-rise penthouses, historic loft conversions, boutique residences and new developments with premium finishes, concierge service and secure access.

Each shortlisted residence includes a comprehensive overview with photographs, floor plans, neighborhood insights and management contact details so you can compare options with confidence.

We follow strict protocols to secure your information. Our privacy policy outlines data handling practices, encryption measures and retention guidelines to safeguard your details at every stage.

Yes. Whether you’re relocating from another city or country, our virtual consultations and property tours ensure you receive the same high level of support and insight from wherever you are.

After you choose the ideal residence, your advisor assists with lease application submission, coordination with building management and final walkthrough arrangements to ensure a smooth transition.